Frequently asked questions.

Create an account, confirm that you are at least 21 and purchasing strictly for authorized research use, then browse the Index, choose the product, dosage, and quantity, and follow checkout. The order is confirmed only after payment succeeds and Astral records the result.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), and Tether (USDT).

Open a support ticket as soon as possible. We will review the request, but an order may no longer be changeable once payment processing or fulfillment has started.

All orders placed before 2PM ET are shipped same day, orders placed later might still be shipped same day though its not guaranteed. Our standard shipping is carrier 2-Day, we also offer overnight shipping at an additional cost.

Small orders are packed in protective transit packaging for the time being. Orders of 3 or more items come in our luxury branded box. If you may need to make a wrong-item or damage claim, record a continuous, unedited unboxing video beginning before the sealed shipping package is opened, keep the packaging and lot information, and contact Support. Do not return a product unless Support gives written instructions.

Purity is recorded for a specific lot, not as one permanent percentage for a product. When available, the product page shows the newest released COA result for the selected dosage.

Keep unopened vials sealed, protected from light and moisture, and stored according to the label, lot-specific COA, and your laboratory's handling protocol. If those sources differ, use the lot record and ask support to clarify the product documentation.

Astral H₂O is bacteriostatic water containing 0.9% benzyl alcohol, offered as a laboratory research supply for use with lyophilized research materials. Review the product label and your laboratory's protocol before handling it. Astral does not provide human or veterinary use instructions.

No. Astral products are sold strictly for laboratory research use. They are not medicines, supplements, or products for human or veterinary consumption. Product information on this site is not medical advice.

No. Astral does not provide dosing, administration, reconstitution, treatment, or other instructions for human or veterinary use. Product pages and COAs describe the research material and its batch record; qualified laboratory personnel are responsible for their own research protocols.

Third-party testing means the report was issued by a laboratory separate from Astral. Testing evidence is published lot by lot. Read the released COA for the reported laboratory, methods, and results; the product description is not a substitute for the certificate.

Open a product page and select its certificate link, or browse the COA library to view current released records. Each listing opens the source PDF. If your lot is not listed, open a support ticket with the product and lot number.

For post-delivery shipping and product-quality claims, Astral’s voluntary remedy is reshipment. A reshipment is available only when Astral verifies that a shipment was lost by the carrier; a continuous, unedited unboxing video beginning before the sealed shipping package is opened clearly shows the wrong item or a damaged item; or a complete report from an independent laboratory identifies the Astral product and lot and reports purity below 95%. Do not return a product unless Support gives written instructions. This policy does not limit rights or remedies required by applicable law.

Use the Support tab in your account or the contact form, or email support@astralpeptide.com. Include the order number when relevant. If you open a ticket while signed in, its replies and status updates appear in your account; customer-facing ticket updates are also sent by email.

Astral reviews bulk and wholesale requests case by case. Use the contact form and choose “Bulk or wholesale pricing,” then include the products, dosages, quantities, and timing you need. Support will confirm availability and provide a quote if the request can be fulfilled.