[{"id":"faq_seed_1","order":1,"answer":"Create an account, confirm that you are at least 21 and purchasing strictly for authorized research use, then browse the Index, choose the product, dosage, and quantity, and follow checkout. The order is confirmed only after payment succeeds and Astral records the result.","section":"general","category":"Ordering","question":"How do I place an order?","createdAt":"2026-07-22T03:09:05.851Z","published":true,"updatedAt":"2026-07-23T01:35:15.276Z"},{"id":"faq_seed_12","order":1,"answer":"Open the Support tab in your account and create a ticket, make sure to include the order number.","section":"support","category":"Support","question":"How do I get help with an order?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-30T00:57:02.271Z"},{"id":"faq_seed_2","order":2,"answer":"We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.","section":"general","category":"Ordering","question":"What payment methods do you accept?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-10-16T15:56:12.548Z"},{"id":"faq_seed_3","order":3,"answer":"Open a support ticket as soon as possible. We will review the request, but an order may no longer be changeable once payment processing or fulfillment has started.","section":"general","category":"Ordering","question":"Can I modify or cancel my order?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-23T01:36:05.534Z"},{"id":"faq_seed_15","order":4,"answer":"Open a ticket with your order number, a brief description, and the lot number or carrier record when available. Keep the packaging if the product arrived damaged. Astral provides free reshipment for defective or damaged products and carrier delivery issues. Support will explain any next steps and how to provide additional information if needed. Do not send sensitive payment information in a ticket.","section":"support","category":"Support","question":"What should I include for a damaged or missing item?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-10-06T11:20:03.008Z"},{"id":"faq_seed_4","order":4,"answer":"All orders placed before 2PM ET are shipped same day, orders placed later might still be shipped same day though its not guaranteed.","section":"general","category":"Shipping","question":"How long does shipping take?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-10-16T15:56:12.548Z"},{"id":"faq_seed_5","order":5,"answer":"Small orders are packed in protective transit packaging for the time being. Orders of 3 or more items come in our luxury branded box. Inspect the package on arrival and keep the packaging and lot information if there is a problem. Astral provides free reshipment for defective or damaged products and carrier delivery issues. Contact Support for help and return instructions.","section":"general","category":"Shipping","question":"How are products packaged for shipping?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-10-06T11:19:44.756Z"},{"id":"faq_seed_6","order":6,"answer":"Purity is recorded for a specific lot, not as one permanent percentage for a product. When available, the product page shows the newest released COA result for the selected dosage.","section":"general","category":"Products","question":"What purity should I expect?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-30T00:53:24.059Z"},{"id":"faq_seed_8","order":8,"answer":"Astral H₂O is bacteriostatic water containing 0.9% benzyl alcohol, offered as a laboratory research supply for use with lyophilized research materials. Review the product label and your laboratory's protocol before handling it. Astral does not provide human or veterinary use instructions.","section":"general","category":"Products","question":"What is Astral H₂O?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-23T01:36:49.934Z"},{"id":"faq_seed_9","order":9,"answer":"No. Astral products are sold strictly for laboratory research use. They are not medicines, supplements, or products for human or veterinary consumption. Product information on this site is not medical advice.","section":"general","category":"Products","question":"Are Astral products intended for human use?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-23T01:36:51.166Z"},{"id":"faq_seed_11","order":11,"answer":"Third-party testing means the report was issued by a laboratory separate from Astral. Testing evidence is published lot by lot. Read the released COA for the reported laboratory, methods, and results; the product description is not a substitute for the certificate.","section":"general","category":"Quality & testing","question":"Are your products third-party tested?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-23T01:36:53.749Z"},{"id":"faq_mrwucw4nnyw1a","order":12,"answer":"Open a product page and select its certificate link, or browse the COA library to view current released records. Each listing opens the source PDF. If your lot is not listed, open a support ticket with the product and lot number.","section":"general","category":"Quality & testing","question":"How do I access Certificates of Analysis?","createdAt":"2026-07-23T01:37:20.807Z","published":true,"updatedAt":"2026-07-23T01:37:20.807Z"},{"id":"faq_mvb5gt2tovev3","order":12,"answer":"Yes, all our compounds are synthesized, lyophilized, and vialed in the USA.","section":"general","category":"Products","question":"Are Astral products really made in the USA?","createdAt":"2026-10-16T15:56:12.548Z","published":true,"updatedAt":"2026-10-16T15:56:12.548Z"},{"id":"faq_seed_13","order":2,"answer":"Replies and status changes appear in the Support tab of your account. Customer-facing updates are also sent to the email address on the ticket.","section":"support","category":"Support","question":"Where can I see ticket updates?","createdAt":"2026-07-22T03:09:05.853Z","published":true,"updatedAt":"2026-07-22T03:09:05.853Z"},{"id":"faq_mrwudcc5gjvvu","order":14,"answer":"Every order comes with complimentary shipment protection. This means that if any carrier issues arise, we'll reship your order for free.","section":"general","category":"Returns & support","question":"What if something happens to my package?","createdAt":"2026-07-23T01:37:41.813Z","published":true,"updatedAt":"2026-10-16T15:56:12.548Z"},{"id":"faq_mrwuddb2g1qxb","order":15,"answer":"Use the Support tab in your account or the contact form, or email support@astralpeptide.com. Include the order number when relevant. If you open a ticket while signed in, its replies and status updates appear in your account; customer-facing ticket updates are also sent by email.","section":"general","category":"Returns & support","question":"How do I contact customer support?","createdAt":"2026-07-23T01:37:43.070Z","published":true,"updatedAt":"2026-07-30T00:58:32.448Z"},{"id":"faq_mrwudepu5mccv","order":16,"answer":"Astral reviews bulk and wholesale requests case by case. Use the contact form and choose “Bulk or wholesale pricing,” then include the products, dosages, quantities, and timing you need. Support will confirm availability and provide a quote if the request can be fulfilled.","section":"general","category":"Returns & support","question":"Do you offer bulk or wholesale pricing?","createdAt":"2026-07-23T01:37:44.898Z","published":true,"updatedAt":"2026-07-23T01:37:44.898Z"}]